Privacy policy

Privacy Policy

The Shop Desk
Rockhampton, Queensland, Australia
Effective date: 10 October 2026
Contact: theshopdesk26@gmail.com

1. Our Commitment to Your Privacy

At The Shop Desk, we believe good service includes treating your personal and business information with care and respect.

This Privacy Policy explains how we collect, use, store and disclose information when you visit our website, submit an enquiry, request a quote or engage our Shopify website services.

We aim to handle personal information responsibly and in accordance with applicable Australian privacy laws.

2. Information We Collect

Depending on how you interact with The Shop Desk, we may collect:

Your first and last name
Email address and telephone number
Business name and website address
Details about your business and the services you're interested in
Information provided through our enquiry forms, emails or consultations
Billing and invoicing information
Information necessary to provide agreed Shopify services

When providing website services, we may also be given authorised access to Shopify stores, website content, product information, business settings and other information required to complete a project.

We ask that clients share only the information reasonably necessary for the services being provided.

3. How We Use Your Information

We collect and use information to:

Respond to enquiries and requests for information
Prepare personalised quotes and proposals
Communicate about projects and services
Set up, update, manage or support Shopify websites
Provide customer support
Arrange invoicing, payments and business administration
Maintain appropriate business records
Improve our services and website
Meet applicable legal obligations

Submitting an enquiry does not automatically subscribe you to marketing communications.

We will only send promotional emails where we have the necessary consent or another lawful basis to do so.

4. Shopify and Other Service Providers

The Shop Desk uses Shopify to operate its website and collect enquiries through Shopify Forms.

We may also use trusted third-party services for email, invoicing, file storage, website development and other business operations.

These providers may process or store information on our behalf to help us operate our business and provide services.

Some providers may process or store information outside Australia. The locations involved depend on the providers and services being used.

We recommend reviewing the privacy policies of relevant service providers, including Shopify.

5. Client Website Access and Confidentiality

When working on a client's Shopify store, The Shop Desk may require authorised access to business information and website settings.

We will use this access for agreed business purposes and take reasonable steps to protect information entrusted to us.

We will not intentionally disclose confidential client information to unrelated third parties without authorisation, unless disclosure is required by law or reasonably necessary to deliver agreed services.

Access permissions will be reviewed when a project concludes, or an ongoing service arrangement ends.

Clients remain responsible for their own customer privacy notices, privacy practices and legal obligations relating to their businesses.

6. Cookies and Website Information

Our website is hosted on Shopify.

Shopify and any enabled third-party services may use cookies or similar technologies to support website functionality, security, analytics and the visitor experience.

Depending on the website settings and services enabled, information collected automatically may include device information, browser details, IP addresses and website activity.

You can manage some cookie preferences through your browser or any privacy controls made available on our website.

7. How We Store and Protect Information

We take reasonable steps to protect personal and business information from misuse, interference, loss and unauthorised access, modification or disclosure.

Information may be stored through Shopify and other services used for business administration and communication.

No internet-based system can guarantee complete security.

If you believe information shared with The Shop Desk has been compromised, please contact us promptly.

8. How Long We Keep Information

We keep personal information for as long as reasonably necessary to respond to enquiries, provide services, maintain appropriate business records and meet legal obligations.

When information is no longer required, we take reasonable steps to securely delete or de-identify it, unless it must be retained for legal or legitimate business purposes.

9. Accessing or Correcting Your Information

You may contact The Shop Desk to request access to personal information we hold about you or to ask for information to be corrected.

You may also request deletion of personal information where appropriate.

We will consider requests in accordance with applicable legal obligations, including any requirements to retain business or financial records.

Please send requests to theshopdesk26@gmail.com.

10. Privacy Questions and Complaints

If you have a question or concern about how your personal information has been handled, please contact us:

The Shop Desk
Rockhampton, Queensland, Australia
Email: theshopdesk26@gmail.com

Please explain your concern so we can review it and respond.

We aim to respond to privacy complaints within 30 days.

If you are dissatisfied with our response, you may be able to contact the Office of the Australian Information Commissioner (OAIC), where it has jurisdiction.

Website: www.oaic.gov.au